If you believe you have received a faulty item, please contact us at ancegria@ancegria.com as soon as possible after receiving your order. Include clear supporting images so we can assess the issue. Our team will get back to you within 48 hours.

Please note:

• Items damaged through wear and tear, misuse, or improper care (including dry cleaning) are not eligible to be assessed as faulty.
• Items that you do not like the look of or that do not meet personal expectations are not considered faulty.
• We recommend choosing your dry cleaner carefully, as we're unable to take responsibility for any damage that occurs during cleaning or aftercare.
  
  

All garments are thoroughly assessed by our team before being deemed faulty. Where an item has a genuine fault, we'll work with you to make it right with a repair, replacement or refund.

This policy operates alongside, and does not limit, your rights under Australian Consumer Law. Reporting any fault promptly helps us resolve it quickly.

Follow the link below to lodge your order for a return:

Return portal

Please allow up to 7 business days for your return to be processed by our team — exchanges will be prioritised. If you haven't received an update after this time, please don't hesitate to contact us at ancegria@ancegria.com and we'll get back to you within 1–3 business days.

If the package does not reach us safely, we will not be able to process your return, please make sure you use a suitable bag or box to ship your item back to us in.

Once your order has been placed, we’re unable to make changes or cancel it. If you have any issues or need assistance, please don’t hesitate to contact our customer care team at ancegria@ancegria.com.

COSTS

AUSTRALIA

STANDARD : $4.90 AUD 2-5 business days

EXPRESS : $10.00 AUD 1-3 business days

*FREE express shipping for orders over $400 AUD

INTERNATIONAL

DHL EXPRESS : $25.00 AUD 3-5 business days

*FREE shipping for orders over $400 USD

HIGH RISK AREAS : $120 AUD 3-5 business days. High risk charges incurred by DHL - free shipping offer does not apply.

*Unexpected delays to delivery can occur and are outside of our control. 

PREORDERS

Please check time frame in product description. All timeframes are from DISPATCHED date not Delivery date. Dispatch dates are an estimate and aren't guaranteed, please contact us for more insight into the items pre order timeframe.

ORDER PROCESS

ance gria process orders throughout the week. As we are a small business please allow 1-4 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by couriers, payment authorisation, stock availability, and/or delays due to customs or high risk areas.

TAXES & DUTIES

As we ship from Australia, all international orders, are subject to local taxes, customs duties, and import fees ("Import Fees"), which are calculated and included at checkout based on your shipping address and your country’s customs regulations. This means you won't face unexpected charges when your order arrives.
For orders shipped to the United States, all applicable taxes and duties are included in the total cost of your order.
Please note, duties and taxes are non-refundable.

SHIPPING DISCLAIMER RESPONSIBILITY

Once your parcel has been dispatched and is in the care of DHL or Australia Post, ance gria is no longer responsible for any lost, stolen, or damaged items during transit. This includes parcels marked as delivered by the courier.
Please note that signature upon delivery is the default delivery setting for all orders, and we strongly recommend keeping this requirement to ensure secure receipt. If you choose to waive the signature requirement, either at checkout or directly with the courier, you accept full responsibility for the safe delivery of your order.

For any questions, please use the chatbot located in the bottom-right corner of the screen. It can help with restock dates, returns, sizing queries, and more.

Each product has a fit quiz that is able to recommend you a size. please use the garment stretch bar and size bar to determine fit. we also have Size charts that can help make the decision process easier

For international orders (excluding the United States), any applicable duties and taxes will be calculated at checkout and are the responsibility of the customer. there will be no additional charges once order is placed. checkout price is final price for all customers from all countries.

Please note, these charges are non-refundable.

We offer estimated dispatch times for all pre-order items, however some items can incur unexpected delays. If you are needing more information on your pre-order please contact our customer care team at ancegria@ancegria.com.

We do not offer custom pieces at this time.

Once your order has been placed, we are unable to cancel your order.

Once your item is dispatched you will receive an email used for purchase with confirmation and tracking.

We ship worldwide, and shipping costs vary depending on the destination country.

Please note that some countries may be excluded from shipping due to ongoing international situations, and these exclusions are subject to change. If you do not see your country available at checkout, please contact us at ancegria@ancegria.com

If you do not collect your parcel within the required timeframe, it will be returned to us.

Once received, a store credit or refund will be issued in accordance with our returns policy for your country, minus a $30 handling fee to cover costs associated with the return shipment.