If you have received a faulty item, please contact us at ancegria@ancegria.com within 7 days of receiving your order. Be sure to include supporting images so we can assess the issue. Our team will get back to you within 48 hours.

Please note:

• Items that have been worn, misused, or improperly cleaned (including dry cleaning) are not considered faulty.
  

• We strongly recommend choosing your dry cleaner carefully, as we cannot reimburse for damage caused after purchase.
  

• Claims made outside of the 7-day window are not eligible for review.

If your item is deemed faulty, we’re happy to offer a repair or replacement. If neither is possible, and the item is unworn, a refund will be issued.

Follow the link below to return an item for either an exchange, store credit or refund.

Returns portal

Any other enquires please email ancegria@ancegria.com

Please allow 1-3 business days for us to get back to you regarding your return. If the package does not reach us safely, we will not be able to process your return, please make sure you use a suitable bag or box to ship your item back to us in.

Unfortunately, once your order is placed, cancellations or changes cannot be made.

COSTS

STANDARD : $4.00 AUD 2-5 business days

EXPRESS : $10 AUD 1-3 business days

*free shipping orders valued over $400

INTERNATIONAL EXPRESS : $25 AUD 3-5 business days

HIGH RISK AREAS : $70 AUD 3-5 business days. High risk charges incurred by DHL

*Unexpected delays to delivery can occur and are outside of our control. 

PREORDERS

Please check time frame in product description. All timeframes are from DISPATCHED date not Delivery date. Dispatch dates are an estimate and aren't guaranteed, please contact us for more insight into the items pre order timeframe.

ORDER PROCESS

ance gria process orders throughout the week. As we are a small business please allow 1-4 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by couriers, payment authorisation, stock availability, and/or delays due to customs or high risk areas.

TAXES & DUTIES

As we ship from Australia, all international orders, are subject to local taxes, customs duties, and import fees ("Import Fees"), which are calculated and included at checkout based on your shipping address and your country’s customs regulations. This means you won't face unexpected charges when your order arrives.
For orders shipped to the United States, all applicable taxes and duties are included in the total cost of your order.
Please note, duties and taxes are non-refundable.

SHIPPING DISCLAIMER RESPONSIBILITY

Once your parcel has been dispatched and is in the care of DHL or Australia Post, ance gria is no longer responsible for any lost, stolen, or damaged items during transit. This includes parcels marked as delivered by the courier.
Please note that signature upon delivery is the default delivery setting for all orders, and we strongly recommend keeping this requirement to ensure secure receipt. If you choose to waive the signature requirement, either at checkout or directly with the courier, you accept full responsibility for the safe delivery of your order.

All international orders are subject to import and customs fees (excluding the US) which are calculated and charged at checkout. We do not cover the cost of these charges and it is your responsibility to pay for these. These costs cannot be reimbursed or refunded, please consider this when placing your order. *Customers shipping to the United States, duties and taxes are included in the total cost of your order.

We offer estimated dispatch times for all pre-order items, however some items can incur unexpected delays. If you are needing more information on your pre-order please contact our customer care team at ancegria@ancegria.com.

we do not offer custom pieces at this time.

Once your order has been placed, we are unable to cancel your order. If you would like to make changes to your order, please contact our customer care team as soon as possible.

Each product has a fit quiz that is able to recommend you a size. We are also able to provide measurements of particular items or sizes upon request. 

we also have Size charts that can help make the decision process easier

Once your item is dispatched you will receive an email with confirmation and tracking.

We ship worldwide, shipping costs vary between each country.

The item will be returned to us, please note we incur cost for the item to be returned and will therefore charge a 30$ return fee off store credit issued.