RETURNS INFORMATION
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We want you to be completely satisfied with your purchase therefore we offer returns on full-priced items, for either a size/item exchange or 100 % product store credit. The items meet our return conditions as outlined in our terms of purchase.
The original cost of shipping is non-refundable and will not be included in any credit notes issued.
International returns: returns are generated for you through our returns portal, with a $30 AUD base rate handling fee, or a fee of 70% percentage of label generation cost depending on your country.
Australian returns: Return costs are covered in full, a return label will be generated for you in our returns portal
Credits or Exchanges must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally). Once the return is received, please expect up to 1-3 business days to process your return.
The items being returned must be unworn, unused and in original condition with all tags and packaging intact. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor, etc.
EXCHANGES
International Customers:
We currently do not offer exchanges for international customers, if you wish to exchange an item, we recommend returning the unwanted item as soon as possible for store credit and using this to re-purchase the new item.STORE CREDIT
Store credit will be processed within 5-7 business days after the returned item is inspected at our warehouse.
DISCOUNTED & SALE ITEMS
- All sale items are final. No refunds, exchanges, or store credits will be issued.
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Please contact us if you have received a faulty item; ancegria@ancegria.com
Please email us within 7 days of receiving with supporting imagery and we will get back to you within 48 hours. Please note that faulty items do not include those that have already been worn.
We are happy to repair or replace the item if deemed faulty. Refunds are issued only if we cannot repair or replace the item.
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follow the link below to return an item for either an exchange or store credit
Return portal
any other enquires please email ancegria@ancegria.com
Please allow 2-4 business days for us to get back to you regarding your return. Return costs are at your expense, we do not offer free returns. If the package does not reach us safely, we will not be able to process your return. We recommend using a tracking
service to ensure it reaches us safely. -
Unfortunately, once your order is placed, cancellations or changes cannot be made.
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COSTS
Standard Shipping : $6.90 AUD
Express: $10 AUD
INTERNATIONAL EXPRESS : $15.90 AUD
PREORDERS
Please check time frame in product description. all timeframes are from DISPATCHED date not Delivery date.
ORDER PROCESS
ance gria process orders throughout the week. As we are a small business please allow 1-4 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorisation, stock availability, and/or delays due to customs.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of Australia may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from ance gria, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ance gria.