We want you to love your purchase. If something isn’t quite right, we’re here to help. 

All orders placed to Australian addresses of full-priced items are eligible to be returned for a Refund, Store credit or Exchange subject to the conditions below. All returns must also be lodged via our Returns Portal.

• Return request submitted within 10 days of delivery
• Items returned within 15 days of delivery
• Items must be unworn, unused, and in original condition
• All tags attached and original packaging must be intact
• No signs of wear, makeup marks, staining, washing, or fragrance

Returns that do not meet these conditions will not be accepted. Please allow up to 7 business days for your return to be processed. If the package does not reach us safely, we will not be able to process your return, please make sure you use a suitable bag or box to ship your item back to us in.

Return Shipping

• Return shipping is provided
• All returns must be lodged via our Returns Portal

Refunds

• Available on full-price items placed to Australian addresses
• A $25 handling fee will be deducted from the total refund amount
• Original shipping costs are non-refundable
• Refunds are issued to the original payment method only

Exchanges

• Size exchanges (same style) are available at no cost via our Returns Portal
• Please note that exchanged items are not reserved and remain available to other customers. We recommend returning your item promptly to avoid missing out on your preferred size

Store Credit

• Store credit is issued at 100% of the item value with no handling fee
• Processed within 3–5 business days following inspection of the returned item
• Valid for 12 months from the date of issue

Sale Items 

• All sale items are final sale and are not eligible to be returned for refunds, exchanges, or store credit

If you believe you have received a faulty item, please contact us at ancegria@ancegria.com as soon as possible after receiving your order. Include clear supporting images so we can assess the issue. Our team will get back to you within 48 hours.

Please note:

• Items damaged through wear and tear, misuse, or improper care (including dry cleaning) are not eligible to be assessed as faulty.
• Items that you do not like the look of or that do not meet personal expectations are not considered faulty.
• We recommend choosing your dry cleaner carefully, as we're unable to take responsibility for any damage that occurs during cleaning or aftercare.
  
  

All garments are thoroughly assessed by our team before being deemed faulty. Where an item has a genuine fault, we'll work with you to make it right with a repair, replacement or refund.

This policy operates alongside, and does not limit, your rights under Australian Consumer Law. Reporting any fault promptly helps us resolve it quickly.

Once your order has been placed, we’re unable to make changes or cancel it. If you have any issues or need assistance, please don’t hesitate to contact our customer care team at ancegria@ancegria.com.

STANDARD: $4.90 AUD 2-5 business days

EXPRESS: $10.00 AUD 1-3 business days

*FREE express shipping for orders over $400 AUD

*Unexpected delays to delivery can occur and are outside of our control.

Pre-orders

Please check time frame in product description. All timeframes are from DISPATCHED date not Delivery date. Dispatch dates are an estimate and aren't guaranteed, please contact us for more insight into the items pre order timeframe.

Order Process

ance gria process orders throughout the week. As we are a small business please allow 1-4 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by couriers, payment authorisation, stock availability, and/or delays due to customs or high risk areas.

Shipping Disclaimer Responsibility

Once your parcel has been dispatched and is in the care of DHL or Australia Post, ance gria is no longer responsible for any lost, stolen, or damaged items during transit. This includes parcels marked as delivered by the courier.
Please note that signature upon delivery is the default delivery setting for all orders, and we strongly recommend keeping this requirement to ensure secure receipt. If you choose to waive the signature requirement, either at checkout or directly with the courier, you accept full responsibility for the safe delivery of your order.