Terms and Conditions

This website ("Website") is owned and operated by Ance Gria Pty Ltd (ABN 25 688 090 440) ("Ance Gria", "we", "us", or "our").

These Terms and Conditions govern your use of this Website and your relationship with Ance Gria. By accessing or using this Website, you agree to be bound by these Terms and Conditions, including our Privacy Policy.

1. Acceptance of Terms

By using this Website, you agree to these Terms and Conditions as they apply at the time of use. We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this Website. Continued use of the Website constitutes acceptance of the updated Terms.

These Terms apply regardless of how you access the Website, including via desktop, mobile, tablet, or other devices.

2. Privacy

To place an order, you may be required to provide personal information including your name, phone number, email address, payment details, and delivery address. We handle personal information in accordance with our Privacy Policy, which outlines how your data is collected, used, and stored.

3. Orders and Payment

By placing an order on this Website, you are making an offer to purchase products at the prices displayed. All orders are subject to acceptance by Ance Gria.

Payment must be made in full at the time of purchase. We accept Visa, MasterCard, American Express, EFTPOS, UnionPay, JCB, Shop Pay, Google Pay, PayPal, and Afterpay. You warrant that you are authorised to use the selected payment method.

Orders will not be dispatched until payment has been successfully received. All transactions are processed in Australian Dollars (AUD). International customers acknowledge that exchange rates and conversion fees may apply and are determined by their financial institution.

We reserve the right to cancel or refuse any order prior to dispatch for any reason, including suspected fraud or pricing errors. Any payments received will be refunded in such cases.

4. Eligibility and Use

Our products are sold for personal use only. Commercial use, including resale, rental, or hire, is strictly prohibited. We reserve the right to refuse or cancel orders where commercial use is suspected.

Items purchased for rental or commercial purposes are not eligible for returns, refunds, exchanges, or store credit, and such use voids any warranties.

5. Shipping and Delivery

Dispatch times may vary depending on product availability and external courier services. Once an order has been dispatched, Ance Gria is not responsible for delays caused by third-party carriers.

Shipping Responsibility

Once your order is dispatched and in the care of the courier, responsibility transfers to the customer. Ance Gria is not liable for lost, stolen, or damaged parcels once marked as delivered by the courier.

If you choose to waive signature-on-delivery, you accept full responsibility for the safe receipt of your order. We strongly recommend selecting signature-on-delivery.

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient. Refused shipments will incur return shipping costs and any applicable fees, which will be deducted from any credit issued.

6. Returns Policy

This Returns Policy applies to online orders placed through this Website. Items purchased in person in store are not eligible for return via the Loop Returns Portal and are instead subject to the separate terms set out in Section 7 (In Store Purchases).

All returns must be lodged via our Loop Returns Portal: https://ancegria.loopreturns.com

Returns submitted outside of the returns portal will not be accepted and will not be eligible for refund, exchange, or store credit.

Timeframes

• Return requests must be submitted within 7 days of delivery
• Items must be returned within 14 days (or 30 days for international orders)

Condition of Returns

Returned items must be unworn, unused, and in original condition, with all tags and packaging intact. Items showing signs of wear, washing, alteration, odour, stains, makeup, fake tan, or damage will be rejected.

All returned items are inspected upon receipt. Items that do not meet return requirements will be returned to the customer at their expense.

7. Store Credit, Refunds & Exchanges

Refund Method

Where a refund is approved under these Terms, it will be issued only to the original payment method used for the order. We do not issue refunds to a different card, account, or person, and we do not provide cash refunds.

Where an order was paid using more than one payment method, refunds will be apportioned across each method in the same proportion as the original payment.

Where an order was paid in whole or in part using a gift card or store credit, the portion funded by that gift card or store credit will be refunded as a new gift card or store credit issued to the email address associated with the original order. It will not be refunded to a card or bank account. Any remaining portion will be refunded to the original payment method.

If the original payment method is no longer valid, closed, or expired, the refund will be issued as store credit to the email address associated with the original order.

Processing Times

Approved refunds are processed within five (5) business days of the returned item passing inspection. Once processed, your financial institution or payment provider may take a further five (5) to ten (10) business days to display the funds. Ance Gria is not responsible for delays caused by third-party payment providers.

Store Credit

Store credit is issued to the account associated with the original order email address, is non-transferable, and valid for one (1) year. Store credit has no cash value and cannot be redeemed for cash.

Australian Customers

For full-priced items, Australian customers may choose:

• A refund, less a $25 AUD handling fee, returned to the original payment method; or
• A 100% store credit.

Original shipping fees are non-refundable.

United States & Canada Customers

Refunds are not available for orders shipped to United States and Canada addresses. Approved returns will be issued as store credit only, less a handling fee totalling 70% of the return label cost. Exchanges for size or colour are available via our Returns Portal, subject to stock availability; return shipping costs are the customer's responsibility and will be charged at the time of processing.

International Customers

International orders are not eligible for refunds. If you are an EU/EFTA customer, click here. Approved returns will be issued as store credit only, less a handling fee totalling 70% of the return label cost.

Change of Mind Returns

Refunds are not offered for change-of-mind returns, except as outlined above for Australian customers. Change of mind includes:

• Incorrect size or colour selection
• Disliking style, fit, or fabric
• Finding a better price elsewhere
• Deciding you no longer want the item
• Purchasing multiple items with intent to return some

Exchanges

Exchanges are subject to stock availability. United States & Canada customers may exchange for size or colour via our Returns Portal, with return shipping costs charged to the customer. International exchanges are not offered. International customers may return items for store credit and place a new order.

In Store Purchases

Items purchased in person at our Sydney store are not eligible for a refund, except where the item is deemed faulty (see Section 9, Faulty Items, and your rights under the Australian Consumer Law in Section 10).

For change-of-mind returns, eligible items may be exchanged or returned for store credit only. The Loop Returns Portal does not apply to in store purchases, as it is available for online orders only. To arrange an exchange or store credit:

• While the store is trading, exchanges and store credit requests can be made in person at the pop-up store, subject to the timeframes and condition requirements set out in Section 6; or
• After the pop-up has closed, email ancegria@ancegria.com with your proof of purchase to arrange an exchange or store credit.

Sale and final sale items purchased at the pop-up remain final sale and are not eligible for return, exchange, or store credit (see Section 8).

8. Sale & Final Sale Items

All sale items are final sale and are not eligible for refunds, exchanges, or store credit.

9. Faulty Items

If you believe an item is faulty, please contact ancegria@ancegria.com within 7 days of delivery with supporting images.

If a manufacturing fault is confirmed, we will first offer a repair. Where appropriate, we may instead provide a replacement or refund. If no fault is found, the item will be returned to you.

However, if the item cannot be repaired, we will offer an exchange or a refund.

Normal wear and tear, misuse, or failure to follow care instructions does not constitute a fault.

10. Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

For major failures, you are entitled to a refund, replacement, or repair. For minor faults, we may choose to repair or replace the item. This does not apply to change-of-mind returns.

11. Promotions & Discount Codes

Only one promotional code may be used per order unless otherwise stated. Codes are subject to conditions and may be withdrawn at any time.

Welcome codes are valid on full-priced items only, may be redeemed online only and are not valid for in-store or any other offline purchases, and expire one (1) year from issue.

12. Intellectual Property

All content, including designs, images, text, and branding, is the intellectual property of Ance Gria. You may not reproduce, distribute, or use any content without written permission.

13. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, Ance Gria is not liable for any indirect, incidental, or consequential loss arising from use of this Website or products.

14. Governing Law

These Terms are governed by the laws of Victoria, and you submit to the exclusive jurisdiction of its courts.

15. Mobile Messaging Terms

By subscribing to SMS communications, you agree to receive transactional and promotional messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.